Privacy Policy

This privacy policy applies to all users of the kk8 platform. When you use the kk8 website, create an account, make a deposit or withdrawal, participate in games, or contact support, we collect certain information. The main purpose of this policy is to clearly inform you what that information is, why it is collected, and how it is used.

By opening an account at kk8, you are considered to have read this privacy policy and accepted its terms. This policy should be read together with the Terms and Conditions, as both documents together govern the relationship between us and you.

kk8 collects two types of information from its users — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

Information you provide when registering an account or using the service includes:

• Full name and date of birth
• Email address and mobile number
• Current address and national identity card details (for identity verification)
• Payment-related information such as your bKash, Nagad, or Rocket number, or bank account details
• Messages or attachments you send when contacting support

2.2 Information Collected Automatically

When you use the site, some information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time of access, page navigation patterns, and session duration
• Usage patterns collected through cookies and similar technologies

2.3 Information Collected from Third Parties

For identity verification and financial security, information may sometimes be collected from trusted third-party services (such as identity verification agencies). However, information collected in this way is also protected under this policy.

kk8 uses your information for the following purposes:

1. Account management: To complete registration, login, and account verification.
2. Transaction processing: To process deposit and withdrawal requests quickly and securely.
3. Customer service: To respond to your questions or complaints and provide effective assistance.
4. Security: To detect and prevent fraud, money laundering, or other unlawful activity.
5. Service improvement: To improve platform functionality and user experience.
6. Communication: To notify you of important updates, security alerts, or policy changes.
7. Responsible gaming: To identify unusual or risky playing patterns and assist the relevant user.

Your information may be used for marketing or promotional purposes only if you have separately given your consent.

kk8 uses SSL encryption and industry-standard security measures to keep your information secure. All sensitive data stored on servers is kept encrypted, and multiple layers of security are applied to prevent unauthorized access.

4.1 Retention Period

Information may be retained while your account is active and for a defined period after it is closed. Information required for legal obligations, dispute resolution, or fraud investigations is retained for an extended period.

4.2 Internal Access

Only staff members who need your personal information to perform their work may access it. All staff operate under strict confidentiality obligations.

kk8 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

• Payment processors: Necessary information is shared with the relevant providers to complete financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
• Identity verification agencies: Information may be shared with trusted agencies when account verification is required.
• Legal obligations: Information may be provided under a court order or a lawful request from a competent authority.
• Business succession: In the event of a merger or acquisition, the new entity will be bound by the terms of this policy.

Outside of the above, your explicit consent will be obtained before your information is provided to any third party.

kk8 uses cookies on its platform. Cookies are small text files stored on your device that help the site remember your preferences and improve your experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your language preference and site settings.
• Analytics cookies: Used to analyse site usage patterns and improve the service.

6.2 Cookie Control

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working.

As a kk8 user, you have certain rights over your own information:

1. Right of access: You may request to know what information we have collected about you.
2. Right to correction: You may request correction of inaccurate or incomplete information in your profile.
3. Right to erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
4. Restriction of processing: You may request that the use of your information be limited for specific purposes.
5. Marketing opt-out: You have the option to opt out of promotional communications at any time.

To exercise these rights or if you have any questions, please contact our support team. Further options for controlling your gaming habits are described on our Responsible Gaming page.

All kk8 services are for persons aged 21 and over only. We do not knowingly collect or store information from anyone under the age of 21. If you believe we hold information belonging to a minor, please notify our support team immediately — that information will be deleted promptly and the associated account will be closed.

Your information may be stored or processed outside Bangladesh as required for the operation of the service. In such cases we ensure that the relevant parties follow security standards equivalent to this policy and that the protection of your information is maintained.

kk8 may update this privacy policy as needed. For any significant changes, we will publish a notice on the site and, where applicable, notify you at your registered email address. Continued use of the site after a change means the updated policy has been accepted.

If you have any questions about this policy, our support team is available 24/7 in both Bengali and English via live chat and email. See our FAQ page for answers to common questions.

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us through the following:

• 24/7 live chat — start directly from any page on the site
• Email: [email protected]

Read our About Us page to learn more about us.